Legal

Privacy Policy

How we collect, use, and protect your personal information.

This is a placeholder policy and must be reviewed by qualified legal counsel before publication. // TODO: CONFIRM

Last updated: 2026

This Privacy Policy explains how Mao H2O Co., Ltd. (“Mao H2O,” “we,” “us”) handles personal information when you visit maoh2o.com or contact us. We are the official Cambodia representative for Bluewater. We aim to collect only what we need, to be clear about why, and to keep it secure.

Information we collect

We collect information you provide directly and a limited amount of information collected automatically:

Enquiry forms. Your name, email, phone or messaging contact, organisation, and the details of your request when you ask us about products, installation, or service.
Newsletter. Your email address, if you choose to subscribe to updates.
Analytics. Aggregate usage data — such as pages viewed and approximate region — collected through a privacy-respecting analytics tool, only where you have given consent for non-essential measurement.

How we use your information

To respond to your enquiries and provide quotations.
To arrange site assessments, installation, and ongoing service.
To send updates you have asked for, and to improve our website and the relevance of our content.
To meet legal, tax, and regulatory obligations.

Lawful basis

We process personal data on the basis of your consent (for example, newsletter subscription and non-essential analytics), to take steps at your request before entering into an agreement, to perform a service you have asked for, and to comply with applicable law in the Kingdom of Cambodia. // TODO: CONFIRM

Sharing your information

We do not sell your personal data. We share it only where necessary:

Bluewater. Where required to fulfil a warranty, technical, or product request, we may share limited information with Bluewater HQ and its authorised channels.
Service providers. Trusted partners who help us operate — such as hosting, email, messaging, and analytics — acting on our instructions and bound to protect your data.
Legal requirements. Where disclosure is required by law or to protect our rights.

Data retention

We keep personal data only for as long as needed for the purposes described above, or as required by law, after which it is deleted or anonymised. Retention periods vary by record type. // TODO: CONFIRM

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent for newsletters or non-essential analytics at any time. Withdrawing consent does not affect processing already carried out.

Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

Contact

For any privacy question or request, contact Mao H2O Co., Ltd. at hello@maoh2o.com. // TODO: CONFIRM official contact details.